THE BBRD PROMISE
With everything we do, customer satisfaction always come first. We're cutting through the confusion and providing simple waste and recycling solutions for your commercial, residential or industrial needs. With the BBRD Promise you can rest assured you’ll be pleased with our service.
NO AUTO RENEWALS
Our Service Agreements are NOT OPEN ENDED. Our commitment to you is that we will check in with you on an annual basis to ensure what we are servicing you correctly and we are able to make any adjustments that may be required. It's the right thing to do.
You might ask why we even use agreements? It's Simple really. The most important reason is to demonstrate to you, the customer, that we are serious about what we are doing and are committed to being your service provider for now and for the future. We don't take your trust in us lightly and by entering into a Service Agreement with you, we are hoping to prove our dedication.
NO HIDDEN FEES
When you partner with BBRD, the rates that you agree to are the rates that you pay. When you receive your invoice, it will explain the services that you received and the agreed upon cost. Nothing more, nothing less. The only time you will see extra charges are due to excessive overages or contamination, when you have asked for extra pickups, or in the case of reactivation fees, if an account has lapsed. All of these extras cost us more to operate and since they cannot be planned or budgeted for, are not part of the base rate.
Oh, and if you've read this far, here's a free tip, before you decide to go with a different provider, ask them what their Fuel Surcharge is. We don't have one by the way. Oh, second free tip, we don't charge if your bin is blocked and we have to come back.
30-DAY WRITTEN RATE CHANGE GUARANTEE
If, at any time, we are required to increase rates due to landfill disposal increases or increases at the cardboard processing facility, for example, we guarantee to provide our customers with 30 day's notice, in writing, including an explanation for the change. That's only one of our guarantees and something we think is only fair.
EASY BILLING & PAYMENTS
Our invoices are clear, concise and easy to read. Payment options have never been easier. We accept Cheques, Electronic Funds Transfer and Scheduled Auto-Pay. See. Simple.
We will endeavour to service our customers on-time and efficiently. If at any time we are unable to service your site, we will contact you directly to either let you know, or ask you to assist us in picking up your bin; in the instance that it may be blocked by a vehicle for example.
If we are unable to service a customer, through no fault of their own, we will make every effort to re-schedule the service.